HCBS Manager – Polk County

Full Time
Des Moines, Iowa




HCBS Manager is responsible to oversee day-to-day operations of their assigned locations and caseloads of persons served. This includes programming for persons served, staff scheduling, maintenance of sites, and budgeting.  The HCBS Manager will report directly to the HCBS Coordinator, and will supervise HCBS Direct Support staff assigned.


:Subscribe to P.I.’s mission, vision and core values.

:Responsible for assisting with hiring, orientation, training and evaluating of

:HCBS direct support staff relative to duties, work schedules, agency policies, and state policies and procedures.  Responsible for keeping MITC schedules updated.

:Responsible for the initial orientation for new person served, assessing   skills of person served during the first 30 days of residence, and providing appropriate input to initial and subsequent annual meetings of persons served.

Responsible to assist the Program Manager in the implementation of the support plan objectives of the persons served to include the training method and to communicate the same to direct support staff to assure overall consistency in program.

 :Monitor site and assist persons served to ensure their living space and overall site are properly maintained, safe and clean. 

 :Responsible to find replacement staff to cover for regular staff due to personal leave, vacation time, etc. Fill in as necessary, in emergency, to provide required coverage.

:Responsible for open communication with the Program Manager and all team members deemed appropriate pertaining to the overall services for the persons served on their caseload.  This includes successes as well as concern areas, and programming changes.

:Responsible for open communication with the HCBS Coordinator, which includes person served concerns, direct staff issues, financial and property concerns.

:Provide the training, and regularly monitoring, for direct support staff assigned to person served budgets to assure that all monies are accounted for and all receipts, balances, etc. are accurate and timely using P.I.’s budgeting procedures. Maintain person served financial database accurately and regularly close down/reconcile person served budget and database.

:Responsible for accurate records and monitoring  documentation including the appropriate forms as it relates to licensing standards as well as P.I.’s policy and procedures by completing weekly log reviews and scheduled observations.

:Give input in budget development and implementation for assigned departments. Monitor and implement necessary corrective actions when income or wage issues occur in assigned departments.

 :Maintain direct services which are high in person served, family/guardian and funding agency satisfaction.

 :Demonstrate ability to use re-directional de-escalating techniques to  maintain a calm and flexible demeanor when confronted with disruptive   behaviors.

 :Provide encouragement, support, leadership, training, and correction, and evaluation as necessary, for service team and individual direct support staff assigned.

 :Keep informed of all programming and administrative changes by maintaining open communication with all team members, checking mailbox and the company’s informational system.

:Responsible to read and be familiar with the HCBS regulations and to see that the 20 outcomes are present for each of the persons served in your assigned departments.

 :Attend HCBS provider meetings, house meetings, team meetings, enrollment meetings and other informational meetings, as appropriate for site managers.

:Hold regular house and team meetings.

:Update current modules within Therap and transportation tracking for individuals on your caseload.  Train direct support staff to ensure data is current and correct.

:Work a flexible schedule, which should include some evening and weekend hours with an average of 30 hours of the work week spent between assigned sites.  Have contact with all assigned staff on a bi-weekly basis.


:Have current Progress Industries phone numbers listed and available to staff for emergency situations.

:All other duties assigned.


Be at least 21 years of age.

 One of the following qualifications must be met:  a) A bachelor’s degree from an accredited college or university in the social or behavioral sciences and one year post-degree experience in the delivery, planning, coordination or administration of human services, b) A high school degree (or its equivalent) and five years post-degree experience in the areas outlines in #1, and c) A combination of post high school education or experience as outlined in #1 totaling five years.  At least one year must be experience.

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